Terms & Conditions
BOOKING TERMS AND CONDITIONS
The guest responsible for booking the accommodation must be over 18 years of age.
To secure your booking full payment is required at the time of the booking. We do not accept provisional bookings so please do not make a booking unless you are in a position to honour it. We accept most major debit/credit cards.
We are able to refund cancelled bookings up to 14 days prior to arrival. In the event of late cancellations or no-shows, we do not offer any (either full or partial) refund.
In the unlikely event of cancellation of your booking by us – if we are unable to provide the booked holiday and have to cancel before the holiday is due to start – you are entitled to a full refund of the money you have paid. You may also choose alternative dates.
Guests self-check-in at North Star Glamping. There’s a key lock safe adjacent to your pod door and you’ll be sent the code a few days before arrival to let yourself in.
Check-in is from 3pm.
Check out is up to 10am. Please leave your keys in the key lock safe outside your pod on departure.
We strongly advise you to take out the appropriate travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your stay for any reason.
North Star Glamping reserves the right to enter and inspect the pods at any time. If a pod is left in an unsatisfactory condition or deliberately damaged in any way, we reserve the right to charge costs to the payment method on booking.
Pods must be left as clean and tidy as when you found them, we expect guest to observe a basic level of cleanliness during their stay. The kitchen area including dishes should be left as found on your arrival. If the pod is left in an unfavourable state, you may be subject to an additional cleaning charge.
There will be sheep and cows in the fields to the rear of the pods at certain times of year. Please respect the animals and do not try and approach or feed the animals.
SITE TERMS AND CONDITIONS
BEHAVIOUR – You are responsible for the behaviour of all members of your party. Please show consideration to other guests, our staff and our location. Noisy or disruptive behaviour, wilful damage to the location or accommodation or other behaviour considered buy our staff to be inappropriate may result in us asking you or a member of your party to leave the location immediately. No refunds or compensation will be given in these circumstances and we reserve the right to claim compensation for damages or inconvenience caused. The park is family friendly and we ask all guests to respect this and to adhere to a quiet time from 10pm in the evening.
CHILDREN – Children remain the responsibility of their parents or guardians at all times in the accommodation and on the grounds. Please ensure your children are supervised at all times and make sure you always know where your children are. Please take special care to ensure that your children are supervised by a parent or guardian at all times.
SMOKING – Smoking is strictly prohibited in all properties and shared amenity areas. Removal of smoke odours in buildings is extremely difficult and we reserve the right to evict any guest who we suspect is smoking or drug taking in any of our properties. Charges will be made to the guest to cover costs of any cleaning, deodorising and any loss of future rental revenue, which may occur as a result of smoking within a property.
COMPLAINTS – It is important to us that you enjoy your holiday and every effort has been made to ensure this. However, in the event of any concerns with your pod, we will want to action this as soon as possible. It is essential that you contact us if any problem arises so that it can be resolved as soon as possible. It is extremely difficult (and sometimes impossible) to sort out difficulties unless told promptly. Under no circumstances will any refund be considered if we have not been given the opportunity to rectify any problems during your stay. Regrettably we are unable to accept any complaints that are raised after departure.
WEATHER – At times we will experience adverse weather conditions. We cannot be held responsible for travel disruptions resulting in non-arrival because of bad weather.
VEHICLES – Each pod will allow parking for one car. Please DO NOT park on the grass or in such a way that you are obstructing access to other pods.
DAMAGE TO PROPERTY – Your property will be inspected after departure. You are responsible for the actual costs of any breakage or damage found in the accommodation along with any additional costs that may result. We reserve the right to refuse admission to any guest for any just reason. We reserve the right to evict offensive persons. No refunds will be made. We reserve the right to make charges against credit cards or to invoice for damages.
DEPARTURE AND CLEANING OF PROPERTY – On Departure you agree to leave your accommodation clean, tidy and undamaged. Any equipment / furniture moved during the let is restored to original position. All rubbish deposited in appropriate bins. Failure to meet this standard may result in a charge.